Managing and monitoring customer service calls, service package management, technician management, creating a technician planning route form for a working day.
It is possible to determine the type of service contract, which determines when an item or customer’s service was active, for example during working hours, Saturdays and holidays or 24 hours a day and 7 days a week (24/7). Time response time, lab contract, or on-site contract or combination.
Open service calls and follow up on call handling, fault coding and repair codes for statistical reports for service activity.
Control screen for monitoring and status of open service calls.
Management of equipment warranty dates and renewal of service contracts for additional periods.